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Explore our FAQs page, thoughtfully designed to offer thorough responses about our products and services.
FREQUENTLY ASKED QUESTIONS
Why choose Yen Dental Lab?
Our team of highly skilled dental technicians is equipped with the latest digital equipment and cutting-edge Cad/Cam milling technologies. When you choose Yen Dental Lab, you’re not just choosing a lab; you’re selecting a collaborative partner devoted to helping you provide the best possible care and outcomes for your patients.
How do I arrange a case pick-up?
You can schedule a pickup by either making a Request A Pick Up on our website or contacting us at 07 3273 8827. For clinics located within 8 km of our Coopers Plains laboratory, we will personally pick up your case. Otherwise, we will arrange for our preferred courier to collect the case from your clinic.
Do you charge for pick-up and return delivery?
No, we offer complimentary pickup and return delivery services.
Do you accept digital impressions?
Yes, we can receive and process scans from all major intraoral scanners such as Sirona CEREC®, 3Shape TRIOS®, Carestream, iTero, Medit as well as any systems producing digital impressions in STL open format. Please refer to the “How to Send a Case” page for our account details.
How long does it take to complete a dental case?
Our turnaround time is typically around 8 to 12 in-lab days, depending on the type of restoration and complexity of the case. For detailed information, please contact us, and we will send you a copy of our price and services list.
Do you offer rush services for urgent cases?
Yes, we offer express services with a 6 in-lab days turnaround time for urgent cases, subject to additional charges.
Is it possible for me to come to your facility and see your operations?
Yes, you can schedule a visit to our advanced facility and witness our state-of-the-art operations in person.
What are your trading hours?
Our trading hours are:
Monday to Friday
9:00 am to 5:30 pm
(AEST)
I need advice on a specific case, can you help?
Yes, please get in touch with our customer service team at 07 3273 8827 between 9:00 am and 5:30 pm, Monday to Friday, and our friendly representative will be able to answer your questions.
Can’t Find The Answer You Are Looking For?
Feel free to email us at info@yendental.com.